Shipping policy
Shipping & Delivery
This policy explains how we prepare, ship, and deliver your order, including expected timeframes, shipping costs, tracking, and what to do if something goes wrong. If you have any questions that aren't answered here, please reach out to us using the contact details below.
Order processing and handling time
Once your order is placed and payment is confirmed, our team gets to work preparing it for shipment. Orders are typically processed and handed off to the carrier within 1–2 business days of payment. Please note that handling time is separate from delivery time and does not include weekends or public holidays.
Delivery time
After your order has shipped, delivery typically takes an additional 2–4 business days. This means that, from the moment your order is placed, you can generally expect to receive it within the combined handling and delivery window described above. Delivery estimates are provided as a guideline and may occasionally vary due to factors outside of our control, such as carrier delays.
Shipping regions
We currently ship orders to the following regions:
- United Kingdom
- Germany
If your delivery address falls outside of these regions, you may not be able to complete checkout. We're always working to expand where we ship, so please check back in the future.
Shipping costs
Shipping costs are calculated based on your order and delivery address and will be clearly displayed at checkout, in GBP, before you confirm and pay for your order. This ensures there are no surprises — you'll always know the total cost of your order, including shipping, before completing your purchase.
Order tracking
As soon as your order ships, we'll send you a confirmation email that includes a tracking link. You can use this link at any time to follow your parcel's journey and see an estimated delivery date. If you don't receive this email or are unable to access your tracking information, please contact us and we'll be happy to help.
Delays, missing, or damaged parcels
While we do our best to ensure every order arrives on time and in perfect condition, issues can occasionally occur during transit. If your parcel:
- Has not arrived within the timeframe stated above,
- Arrives visibly damaged, or
- Appears to be lost or missing,
please contact us right away at contact@lamanshop.shop. Let us know your order number and a description of the issue, and we'll work with you to resolve it as quickly as possible.
Contact us
If you have any questions about shipping, delivery, or the status of your order, please don't hesitate to get in touch at contact@lamanshop.shop. We're here to help.