Warranty
Your Warranty Rights
We want every purchase from LAMANSHOP to work as expected. This page explains the warranty protections that apply to products bought from us, how they relate to any manufacturer warranty, and what to do if you believe an item is faulty.
Statutory Warranty
All goods purchased from LAMANSHOP are covered by the statutory warranty for defects that applies under German and EU consumer law. This is a legal right, not a marketing promise, and it exists independently of anything we or a manufacturer choose to offer on top of it.
If an item you receive is faulty — meaning it does not conform to the contract, is damaged, or does not perform as it should — you are entitled to a remedy. Depending on the circumstances, this may include repair or replacement of the item and, where the law allows, a price reduction or a full refund. These statutory rights are not a commercial guarantee; they are protections you are entitled to regardless of any additional warranty a manufacturer may provide.
Manufacturer Warranty
Some products we sell may carry an additional warranty offered directly by the manufacturer. Where this is the case, the manufacturer's own terms and conditions apply to that warranty, and any details, coverage, or duration will be set out by the manufacturer rather than by LAMANSHOP.
Importantly, a manufacturer warranty is always in addition to your statutory rights described above — it never replaces or limits them. If you are unsure whether a specific product includes a manufacturer warranty, please contact us and we will help clarify this for your order.
How Remedies Work
When a fault is confirmed, we will work with you to find the most appropriate solution. Typically this starts with a repair or replacement of the item. If neither of these is possible, or is not carried out within a reasonable time, you may be entitled to a price reduction or to cancel the purchase and receive a refund, in line with your statutory rights.
Reporting a Fault
If you believe a product you purchased is defective, please contact us as soon as possible at contact@lamanshop.shop. To help us resolve the issue quickly, please include the following when you get in touch:
- Your order number
- A clear description of the fault
- Photos of the issue, where possible
The more detail you can provide, the faster we can assess the fault and determine the right next step.
What Happens Next
Once we receive your report, we will review the details you've provided and get back to you with guidance on how to proceed. Our goal is to resolve every warranty claim promptly and fairly, in accordance with your statutory rights and, where applicable, the terms of any manufacturer warranty.
Contact Us
LAMANSHOP
3 Schwestern
10997 Berlin, Germany
Email: contact@lamanshop.shop
Phone: +4934935175781